Feb 082013
 

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  2 Responses to “Walmart: no, there’s been no breach of walmart.com”

  1. Except for the fact that several months out of 2012, there were literally hundreds of customers with accounts at walmart.com getting unauthorized charges on their credit cards, mainly for walmart products/purchases as well as charges for gift cards they never ordered. You can’t blame 90% of walmart’s customers for insecure passwords, particularly when a thief can get thousands with one hack job, therefore stealing data from thousands of customers who otherwise had strong passwords. In other words, Walmart had lack security measures that allowed hacking into their servers and compromising data. The same has happened at numerous large and popular online retailer sites, so the blaming of customers is moot, it’s the retailers who are at fault.

    It also helps explain the unusual and multiple times that walmart.com online servers were down, down for maintenance, and down with no given reasons by walmart themselves. In two months, I have personally experienced downtime and database errors no less than 8 times. There’s something very very wrong and insecure about that. They have also had serious database errors during their checkout systems in the last few months, with absolutely no resolve, but the customer is at risk due to the insecure process.

    Additionally, Walmart wants to blame the consumer for having phishing or malware on their systems, but fail to recognize that those customers who actually investigated, found that these issues were not present, the issues are, simply, Walmart does not protect your data.

    Retailers have relationships with major credit card companies. Every single credit card company requires online retailers to DELETE confidential information (credit card data, like CVV) after each transaction is complete. But, retailers are not abiding by their associated credit card company’s rules. Still want to blame consumers for that too? Customers, banks, credit card companies, and police departments can’t all be wrong in this case!

  2. SOmething was up on their site because on Jan 29, 2013 I got an email verifying an order I didn’t place. It was for an e-gift card and for legos (yep legos!) for pick up in Florida which is not the state I live in. I got the order cancelled since I caught it so quickly. Sadly, neither my credit card nor walmart seems to be pursuing this since no one was out any money.

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