AA Password Reset Email Causes Data Breach Panic

This is almost a comedy of errors….

Phil Muncaster reports:

British motoring association the AA caused panic among its members on Monday when it accidentally sent out a password reset email, leading many to presume incorrectly that the firm had been breached.

The problem was made worse when the Automobile Association’s web infrastructure apparently buckled as a rush of users made to change their passwords, leaving them locked out of their profiles and suspecting the worst.

The incident played out on Twitter, with the AA’s social media team for some reason failing to inform customers that the reason their accounts were not accessible was simply because servers were overloaded.

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