Aetna offers immediate relief program to members affected by HIV disclosure incident
As this site noted in August, health insurer Aetna had a privacy breach when almost 12,000 members’ HIV status was unintentionally disclosed in mailing envelope windows.
Aetna has launched a program to provide immediate relief to individuals who are claiming they were affected by the inadvertent disclosure of protected health information in a July mailing regarding filing prescriptions for medications to treat or prevent HIV/AIDS. Through this program, Aetna is offering reimbursement and payments to individuals who claim they have incurred financial hardship as a direct result of the privacy breach, and Aetna is also providing access to counseling services for affected individuals and their families who claim they were affected. You may submit forms in either or both categories.
Alternatively, please feel free to phone or email the AIDS Law Project of Pennsylvania at 215-587-9377 or the Legal Action Center (New York residents only) at 212-243-1313. These non-profit legal organizations that serve clients with HIV/AIDS have agreed to assist with the processing of requests. Determinations of requests for financial reimbursement, payments or counseling services will be made at Aetna’s sole and complete discretion. Requests for financial reimbursement, payments or counseling services will be evaluated by Aetna and determinations made as quickly as reasonably possible.
Aetna is offering this program as a service to individuals who claim they have been impacted by the potential inadvertent disclosure of their personal health information and, by doing so, is not admitting any wrongdoing. All of Aetna’s rights and defenses are reserved. Individuals who avail themselves of the benefits offered under this program will not release any legal claims.