Ah, that pesky human error
Here are some breach reports you won’t see on HHS’s breach tool because they involve only a few patients, but they all involve human error by CareFirst employees who were mailing out information or claims:
- One insured’s payment receipt with Social Security number was mailed to another individual;
- One person’s claims information, including medical details was mailed to the wrong party; and
- Medical information being sent to two individuals wound up in the wrong envelopes.
You can train and train and remind and remind, but still these “human errors” occur, it seems. What will it take to get employees to slow down and really check their work?