Errors continue to plague the Veterans Administration System. In its June report, the Albuquerque VA reported that a veteran returned a a list to the Operation Enduring Freedom/Operation Iraqi Freedom (OEF-OIF) Office. He had found the list containing 73 veterans’ full names and full Social Security Numbers with appointment dates in paperwork he had picked up at the office a few days earlier during his visit.
The 73 veterans were sent letters offering credit protection services.
In response to the breach, responsible staff were re-trained and the facility undertook an immediate revision of internal processes that included eliminating the inclusion of the full social security number on such work lists and replacing with just the last 4 digits of the social security number. The printing of the work lists was also eliminated from the work process.
But that wasn’t the only error-related breach in the June report. See other posts today for other incidents.