Anthem Alerts Consumers to Protect Themselves from Phishing Emails

Some people are already receiving phishing emails, it seems. Anthem has issued the following press release in response:

INDIANAPOLIS–(BUSINESS WIRE)–Feb. 6, 2015– Individuals who may have been impacted by the cyber attack against Anthem, should be aware of scam email campaigns targeting current and former Anthem members. These scams, designed to capture personal information (known as “phishing”) are designed to appear as if they are from Anthem and the emails include a “click here” link for credit monitoring. These emails are NOT from Anthem.

  • DO NOT click on any links in email.
  • DO NOT reply to the email or reach out to the senders in any way.
  • DO NOT supply any information on the website that may open, if you have clicked on a link in an email.
  • DO NOT open any attachments that arrive with email.

Anthem is not calling members regarding the cyber attack and is not asking for credit card information or social security numbers over the phone.

This outreach is from scam artists who are trying to trick consumers into sharing personal data. There is no indication that the scam email campaigns are being conducted by those that committed the cyber attack, or that the information accessed in the attack is being used by the scammers.

Anthem will contact current and former members via mail delivered by the U.S. Postal Serviceabout the cyber attack with specific information on how to enroll in credit monitoring. Affected members will receive free credit monitoring and ID protection services.

For more guidance on recognizing scam email, please visit the FTC Website:

In other Anthem breach news, it appears that Anthem has updated its FAQ on the breach, and has changed the description of what data types were involved to:

Initial investigation indicates that the member data accessed included names, dates of birth, member ID/ social security numbers, addresses, phone numbers, email addresses and employment information.

The original release had stated “medical ID/social security numbers,” and Anthem did not respond to multiple inquiries as to what “medical ID” numbers represented. Now they’re saying “member IDs,” a type of information that perhaps could be used for medical ID theft.


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