AU banks: massive social engineering FAIL

Peter Martin reports:

A survey of Australian banks’ call centres has found that half of their staff are prepared to help people access someone else’s financial records.

In November, customer experience research firm Global Reviews phoned call centre operators at eight of Australia’s leading banks, including each of the big four.

Without identifying themselves as researchers, in 20 calls to each bank they asked how they could get access to their friend or partner’s account.

In all cases the first answer was that it was against the rules. But when pressed, call centre staff became more co-operative.

Read more on Business Day.

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