Darren Cartwright reports:
Two call centre operators have been stood down following an incident that cast doubts on the security of the Queensland government’s paperless ticket system, the go card.
Acting Premier Paul Lucas said an investigation was under way to determine why a commuter’s go card was stripped of funds and transferred to another commuter’s account.
The incident brought into question the security arrangements protecting go cards, which can be linked to an individual’s bank accounts and credit cards.
The problem occurred because the operator did run not through a list of questions to fully identify the caller and wrongfully withdrew funds from another commuter with the same name. Opposition transport spokeswoman Fiona Simpson said the security breach proves that the go card has serious flaws.
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