Bartell Hotels reports five of their hotels suffered compromise of customer data

Posted on Bartell Hotels website:

We deeply value your business.  The security of your personal information is our top priority which is why, as a precautionary measure, we are informing you of a data security incident which occurred between February 16, 2014 and May 13, 2014 that may involve certain credit card data, including your credit card number and name.

Upon discovering a potential compromise, we immediately began an investigation to confirm the nature of the unauthorized access to our system and to identify what information that may have been exposed.  The investigation has determined that the security of our payment card processing systems used at five Bartell Hotels  was compromised by a third party attacker.  The five San Diego Bartell Hotels affected by this compromise are the Best Western Plus Island Palms Hotel & Marina, The Dana on Mission Bay, Humphreys Half Moon Inn & Suites, Pacific Terrace Hotel and the Days Hotel –SeaWorld.   While our investigation is ongoing, we can report that certain credit card information, including card holder numbers and names used at the five identified hotels between February 16, 2014 and May 13, 2014, may have been compromise by this attacker.  Law enforcement and the credit card brands have been notified of this incident.

Bartell Hotels encourages its guests to remain vigilant by reviewing their  account statements, and monitoring their credit reports for suspicious activity.  Bartell Hotels also encourages its guests to notify their banks that issued their card(s) of any suspicious activity and to monitor their credit reports using the information posted below.

We sincerely apologize for any concern this incident may cause our customers.  Our brand is built on the foundation of transparency with our customers and we assure you the root of this problem has been addressed and remediated  so you may continue to vacation in San Diego with confidence at one of our Bartell Hotels’ locations.  We intend to provide affected individuals with credit monitoring and identity protection services through AllClear ID.  Please continue to check this website for details on this, and any other necessary updates from our investigation. If you have any questions, please call our privacy counsel, Kathryn Mellinger, Esquire at 215-977-4070.


Richard Bartell
Bartell Hotels

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