Brandywine Counseling and Community Services notifies patients of ransomware incident
Brandywine Counseling and Community Services, Inc. disclosed a breach. Note that this is not the Brandywine Urology breach recently disclosed but a different entity and a different breach. DataBreaches.net has reached out to Brandywine Counseling to ask for clarification on certain details, but has not received any response by publication time. This incident is not yet up on HHS’s public breach tool, so we also do not yet know how many patients have been notified. This post will be updated when more details are obtained, but for now, here is their notice:
Brandywine Counseling and Community Services, Inc. is committed to protecting the confidentiality and security of our clients’ information. Regrettably, this notice concerns a security incident that may have involved some of that information.
On February 10, 2020, we discovered that some of our servers were infected with ransomware. We immediately took steps to secure our network, contacted law enforcement, began an investigation, and an experienced computer forensic firm was hired to assist. During the investigation, we determined that during the incident, a limited amount of personal information was acquired from our systems, which included some clients’ names, addresses, dates of birth, and/or limited clinical information, such as provider name(s), diagnosis, prescription(s), and/or treatment information. In some instances, clients’ health insurance information, Social Security numbers and/or driver’s license numbers were also included.
This incident did not affect all clients, but only those clients whose information was included in the limited information acquired during the ransomware incident.
As a precaution, we are mailing letters to clients whose information was acquired during the ransomware incident. We also have established a dedicated, toll-free call center to answer clients’ questions. If you have questions, please call 1-888-921-0536, Monday through Friday, from 9:00 a.m. and 6:30 p.m. eastern time. For those clients whose Social Security numbers and/or driver’s license numbers were involved, we are offering complimentary credit monitoring and identity protection services. We also recommend that affected clients review any statements they receive from their health insurers or healthcare providers. If clients see charges for services not received, they should contact the insurer or provider immediately.
We regret any concern or inconvenience this incident may cause. We remain committed to protecting the confidentiality and security of our clients’ information. To help prevent something like this from happening in the future, we continue to review our systems and implement additional measures to enhance and strengthen our security processes.