Call centre recordings could breach payment card industry security rules
More than 95% of call centres were found to store customers’ credit card details in recordings of phone conversations in breach of industry rules, according to a survey conducted by a call recording technology company.
Veritape said that when it talked to 133 call centre managers only 39% of them knew about industry rules against the storing of the information and just 3% of them wiped credit card numbers from recordings of phone calls. Veritape provides call recording services to the call centre industry.
“The routine practice of storing unedited audio recordings of calls is creating a vast reservoir of sensitive data on the servers of call centres across the UK in direct breach of global industry standards drawn up by the Payment Card Industry Data Security Council,” said a Veritape statement.
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