CarePlus notifying 11,200 members of breach involving protected health information

WFLA reports that CarePlus Health Plans is notifying 11,200 customers after a series of programming and printing errors resulted in explanation of benefit letters being sent to the incorrect members on January 9 or January 16. The breach was discovered on January 17.

According to the statement provided by the insurer:

The information disclosed included:

  • Member name
  • CarePlus identification number and plan name
  • Date(s) of service(s)
  • Provider of service
  • Services provided

CarePlus has no information that any data has been inappropriately used.

This is not the first mailing error CarePlus has reported. In October, 2015, they disclosed an error involving inserting statements in envelopes. That incident was reported to the media as impacting 1,400 members, but a search of HHS’s breach tool indicates that it was reported to HHS as impacting 2,873 members.

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