Citi Apologizes for Envelope Gaffe

Darryl R. Isherwood reports:

About 600,000 Citigroup customers got a shock earlier this month when they received their annual tax documents – with their Social Security numbers printed on the outside of the envelope.

A Citi spokesman blamed a processing error for the glitch and said it has already been fixed.

[…]

“The digits were not identified as a Social Security number, and they were printed at the lower edge of the mailing envelope with other numbers and letters that together resembled a mail routing number,” a statement from the company said. “We believe there is little or no risk to our customers. The error has been corrected for all future mailings.”

[…]

“Although there is little or no risk to our customers, we decided to be completely transparent to our customers by notifying them of the error,” the statement said.

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