Citi Apologizes for Envelope Gaffe

Darryl R. Isherwood reports:

About 600,000 Citigroup customers got a shock earlier this month when they received their annual tax documents – with their Social Security numbers printed on the outside of the envelope.

A Citi spokesman blamed a processing error for the glitch and said it has already been fixed.


“The digits were not identified as a Social Security number, and they were printed at the lower edge of the mailing envelope with other numbers and letters that together resembled a mail routing number,” a statement from the company said. “We believe there is little or no risk to our customers. The error has been corrected for all future mailings.”


“Although there is little or no risk to our customers, we decided to be completely transparent to our customers by notifying them of the error,” the statement said.

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