Citizens Connect Accidentally Displayed Several Complainants’ Personal Information
Sara Morrison reports:
Laura Holland was not surprised when a convenience store near her home let its dumpster overflow with garbage and didn’t shovel a path to allow the garbage truck in to collect it; she’s had issues with the store’s dumpster practices in the past.
She was surprised, however, when she discovered that her complaint to the city about that dumpster appeared on the Citizens Connect website, leaving her name, email address, and phone number available for anyone to see.
Holland isn’t alone. Boston.com found several instances where complainants’ personal information was displayed on Citizens Connect without their consent or knowledge. In all of those cases, the complaints weren’t made through Citizens Connect in the first place.
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