Coca-Cola notifying employees after laptops with personnel information were stolen (updated)

Things don’t always go better with Coke, it seems.

Coca-Cola Refreshments (CCR) is notifying employees “and other individuals” that they discovered on December 10th that several laptops assigned to current and former CCR/CCE users had been stolen. The laptops contained personal information.  The letter, signed by their CIO, Tom Miller, does not indicate when the laptops were stolen, how many were stolen, or the circumstances under which they were stolen.  Nor does the letter disclose how many employees had data on the laptops and whether the data on the laptops were encrypted (or if not, why not).

According to Miller, the laptops were successfully recovered, although, again, they do not explain how.

Although there has been no indication that the information has been misused, the firm is offering those affected free services with Kroll.

You can read their somewhat incomplete and unsatisfactory template notification letter on the website of the California Attorney General. Perhaps they will provide more details in their notifications to other states. If so, I’ll update this post as those reports become available.

Update:  Mike Esterl of WSJ reports that there are 74,000 employees and contractors being notified, 18,000 of whom had their Social Security numbers on the laptops that were stolen by an employee whose duty was to maintain or dispose of them.  Read more of the details on WSJ.


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23 comments to “Coca-Cola notifying employees after laptops with personnel information were stolen (updated)”

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  1. tlm - January 29, 2014

    Unfortunately, the website address for Kroll identity theft that was stated in letter cannot be accessed.

    • Dissent - January 29, 2014

      What website address did they provide?

  2. Thomas - January 31, 2014

    Krolls web address.

    • Jerry - February 10, 2014

      Please sign me up.

      • Dissent - February 10, 2014

        I hope that was a joke on your part.

  3. paul - February 1, 2014

    web site is still not working!

    • Dissent - February 1, 2014

      Can you be more specific? How is it not working? Does it not allow you to continue if you enter info in the first (left) dialogue box or what?

      I can try to contact them but only if I have a description of what the problems are.

      • Concerned - February 1, 2014

        Being able to locate the website would be helpful it is very concerning that I receive a letter and a website for information and assistance with identity theft and then hmmm…. it is no where to be found. Coca-Cola will be providing answers Monday Morning. You would think a corporation as large as Coca-Cola would be more careful with their employees information

  4. Concerned - February 1, 2014

    I am very concerned it will not work I have actually been trying to find it for the last hour so to say it doesn’t work is incorrect it is more like it does not exist

  5. Ernest - February 3, 2014

    As an employee whom is impacted by this , I believe the efforts from the corporate side are poor at best .

  6. carlos velazquez - February 3, 2014

    cannt find website to register for my free protection

  7. BB - February 3, 2014

    No problem with the site. Worked just fine.

    • distewart - February 11, 2014

      Thank you for the complete web address I got right in.

  8. PRA - February 4, 2014

    Website is not working.

  9. NPA - February 7, 2014

    Unable to find website….help

  10. Weird - February 12, 2014

    My problem is they send you a letter with this and when you log in they want personal information. There is no introduction page of who you are giving your personal information too.

  11. Jennifer Paul - February 12, 2014

    how do i sign up for the Kroll identity theft protection? I shouldnt even be going through this, seeing that i am a former employee.

  12. jeff w stobaugh - February 13, 2014

    I think coca cola needs to take care of this since their company dropped the ball. Tell me what I need to do !

  13. George frank - February 14, 2014

    Im an x employee i need to sign up for the service

  14. Dave - February 17, 2014

    Have tried for several days and keep geting error messages, “This command is not supported” or ‘val() is null or not an object these are the message I printed from the error report.

    • Dissent - February 17, 2014

      Have you tried a different browser? If it’s still not working, call the phone number on the web site or in the letter they sent you.

  15. Anonymous - February 17, 2014

    Is this site secure, like when have to leave a SSN?

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