Command Marketing Innovations Reports Printing Error Impacting Horizon Blue Cross Blue Shield of New Jersey Members
The vendor involved in the recent breach reported on this site involving Horizon Blue Cross Blue Shield of New Jersey has now issued its own press release:
GARFIELD, N.J., Nov. 23, 2016 — Command Marketing Innovations (CMI), a vendor performing print work for Horizon Blue Cross Blue Shield of New Jersey (Horizon BCBSNJ), announced today that on November 2, 2016, it discovered a printing error that caused certain Horizon BCBSNJ members and providers to receive Explanation of Benefits (EOB) statements and Explanation of Payment (EOP) statements that included information intended for a different Horizon BCBSNJ member or provider. Horizon BCBSNJ was made aware of the incident that same day and EOB and EOP processing was immediately suspended.
The print error was determined to be related to a change in the printing process made by CMI. CMI has implemented corrective actions to restore compliance with Horizon BCBSNJ’s strict quality control and privacy standards and assure accurate performance going forward. Only EOBs and EOPs mailed on October 31, November 1 and November 2, 2016 were impacted. Electronic EOBs and EOPs available via Horizon BCBSNJ’s Online Services were not impacted. CMI apologizes to Horizon BCBSNJ’s impacted members for this error.
SOURCE: Command Marketing Innovations