Concentrix: Tax credits firm in ‘data protection breach’

Peter Whittlesea reports:

A US firm used by the government to cut tax credit payments has suffered a data protection breach, it is claimed.

Facebook campaign group Concentrix Mums believe around 100 claimants have been sent information such as bank statements, self assessment details and National Insurance numbers of others.

A Concentrix spokesperson said: “We treat these allegations seriously and are investigating”.

Apart from the alleged breach itself, let’s look at the incident response after a customer called Concentrix to alert them to the problem:


“Concentrix wasn’t aware it had done that until I rang them and made them aware,” she said.

She added that when she did this, she was referred by the call centre advisor to an American man who “came on the phone and was all like ‘what’s your problem’. That’s all he was saying to me.”

Ms Manning said she then rang HMRC but “I never heard anything more”.

Read more on BBC.

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  1. Regret - October 12, 2016

    To be fair, in the U.S. ‘what’s your problem’, is how we say ‘thank you for your assistance.’

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