De: Waschbär reports cyberattack

Waschbär is an environmentally friendly online retailer of clothes, household goods, and other products. On its web site, there is a notice about a malware incident (the following is a machine translation. “Waschbär” means “raccoon.”)


A more detailed version follows from their May 26 statement (machine translation):

On Wednesday afternoon, May 19th, 2021, our company was attacked by hackers who smuggled virus software into our IT system. Our IT experts reacted immediately and shut down all systems as a precaution for security reasons.

We are currently gaining an overview of the situation and the associated consequences and are already working on possible solutions. We cannot yet say how long the problem will persist and when we can restore normal operation.

You can still order from us – via our online shop and by phone. Due to the hacker attack, we can currently neither process nor deliver your order. We will send you a confirmation of your order as soon as possible and inform you of the delivery date. We are currently unable to receive or send other e-mails either.

We very much regret that you cannot receive the usual service from us at the moment and ask for your understanding for any inconvenience.

We will keep you up to date with news on this page. You will always find the latest information here. Please note that no detailed information about the hacker attack is possible over the phone or via social media.

If you have any questions, you can reach us by phone on 0761 70778920 (Monday to Friday from 8 a.m. to 6 p.m.) and via our social media channels Facebook and Instagram.

There is also an FAQ about the incident, but they do not disclose anything about the type of malware, or whether there has been any ransom demand.

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