Dk: Bauhaus remains open while recovering from cyber incident
The following is a machine translation of a statement on Bauhaus’s site. Bauhaus is a chain of home construction goods.
Last updated June 22, at 11.27
BAUHAUS stays open despite serious hacker attacks
BAUHAUS was subjected to a serious hacker attack over the weekend. This means that we work at high pressure to be able to service our customers. The department stores are still open and we hope to be able to hold on to that even though the IT systems are challenged.
The department stores are still open
The IT problems are busy, but our most important focus is on our customers and on being able to continue to provide the best possible service. Our customers are still very welcome in our department stores, which are open as usual.
This also applies to our Danish webshop. Here, however, we ask our customers for a little extra patience, as we expect longer delivery times than usual due to IT problems. As always, we only deduct the payment when your order has been shipped.
The customer support center can be contacted by phone, but our mail system is temporarily out of order. We also ask our customers for extra patience with our Customer Support Center, which is receiving a lot of calls at the moment and which is also struggling with limited access to the IT systems.
We are closing for Click & Collect
Furthermore, we are forced to stop our Click & Collect service. We apologize for the inconvenience and are working on the case.
We provide ongoing information on our website
Right now, the department stores remain open and have remained unchanged since BAUHAUS was hit thanks to the great efforts of all employees who are struggling to service our customers. We will continuously inform about the development on our website, and recommend our customers to check any changes here.