Does Walgreens’ New Up-Close-And-Personal Pharmacy Approach Violate Privacy Laws?

Chris Morran writes:

In an effort intended to provide pharmacy customers a less impersonal experience, some Walgreens stores have been redesigned to get pharmacists out in the store, consulting with customers at desks, without the traditional counter (and sometimes panes of bulletproof glass) between them. But the U.S. Dept. of Health and Human Services wants to see if this new “Well Experience” model is unintentionally revealing customers’ private medical information.

The HHS probe into the revamped Walgreens store is being done in response to a Sept. 2013 study by advocacy group Change to Win, which looked at 50 remodeled Walgreens stores Florida, Illinois, and Indiana.

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