Dec 112017
 

Ina Steiner reports:

In what appears to be a major breach of customer privacy, eBay is exposing customers’ real first and last names, as well as the items they’ve purchased, publicly on Google.

While the idea that your real name is exposed in a product review you left for a benign product like clothing or books is disturbing enough, Google is also displaying eBay customer names for sensitive purchases such as medical diagnostic tests – including pregnancy, drug, and HIV home testing kits.

A reader who provided EcommerceBytes with the news tip told us, “As both an eBay seller as well as being a buyer who has left product reviews for item that I have purchased on eBay, this new revelation is very disturbing to me. Furthermore what really scared me is the fact that with very little effort on my part I was able to match the reviewers actual name with their anonymous eBay user ID, by opening both the eBay product page and the Google Shopping product page in separate windows and placing them side by side.”

Read more on eCommerceBytes.

Update: It looks like Google masked what eBay exposed. But why hasn’t eBay responded? If they are sending out data that they shouldn’t be sending out, maybe an FTC complaint might get them off the dime? DataBreaches.net tweeted an inquiry to eBay and will update this if we get a response.

Update 2:  This would be funny if it wasn’t so pathetic.  Here’s is eBay’s response to the private message I sent them yesterday on Twitter;

Me: Has fixed the problem described here: or should everyone who care about their just cancel their ebay accounts?

Them: Thank you for contacting eBay today, please take a few moments to rate your experience

They asked me to rate my experience of them never answering me? Seriously? I gave them the worst possible rating for never answering me at all other than to ask me to rate their service.

I also posted my query to them publicly in their timeline. And although their team has been online and answered many questions since then from others, they have not replied to mine at all.

In the meantime, I do not think I will be so quick to rate any sellers or products on eBay.

  2 Responses to “eBay Privacy Breach Exposes Customer Names on Google (Updated)”

  1. It appears eBay was rather quick to answer your problems, because the names are no longer there 🙂

  2. Appearances can be deceiving. Google removed the names/masked the problem. I still have not heard from eBay as to whether they have fixed the problem on THEIR end so that they are no longer sending the information to begin with!

    And it seems that you are with eBAY, so perhaps you could provide a real answer to that?