Error sends University of Missouri health insurance mail to wrong addresses

Adam Dodge of ESI sends along this news story by Ladd Egan:

Hundreds of participants of University of Missouri’s health insurance program are being told to be on the look-out for insurance fraud after several hundred insurance communications were mailed to the wrong person.

Health benefit statements, health services letters and new ID cards were among the correspondence mailed to incorrect addresses between January 6th and 10th of this year.

The mailings included personal information, including, names, member numbers and birth dates. However, the University said social security numbers were not included in the mailings.

The University tells KRCG the error affected about 750 employees with about an equal number of pieces of mail.

University of Missouri system officials blames the problem on Coventry Health Care, which administers the university’s insurance plans. Coventry said a computer malfunction aligned names with the wrong addresses.


At this point, Coventry is not reissuing ID numbers to those affected by the error because the Coventry ID number is a variation of the university-issued identification number, according to Stuck, who said that the University will closely monitor those ID numbers.

Read more on ConnectMidMissouri.

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