Eventbrite suffers possible security breach

Alfred Branch Jr. reports:

Ticketing and event management company Eventbrite is dealing with a possible security breach following the theft of two iPads that contained personal information of some of its customers.

The company was using the iPads as part of its new Eventbrite At The Door ticketing solution, which allows venues or events to collect payments and issue tickets using an iPad app. Eventbrite launched the new service in June, but the company did not disclose what event used the iPads before they were stolen.

Kevin Hartz, Eventbrite’s co-founder and CEO, said in a blog post on the company’s Web site this week that once the company discovered the iPads had been stolen, officials immediately contacted law enforcement and remotely initiated a password lock and wiped out the data on the two devices. He also apologized for the situation.

The theft occurred on September 20 while an Eventbrite employee was headed back to the company’s headquarters following the client’s event. No other details of the theft were disclosed.

Hartz said the potentially compromised data included full credit card information for 28 people who bought tickets for the event; names and email addresses for some customers who bought tickets online for the event; and the names, email addresses and last four digits of credit cards for some fans who bought tickets at the event. The full credit card information was erroneously stored due to a glitch in the iPad app that has since been fixed.

Read more on TicketNews.  Eventbrite’s blog entry on the breach can be found here.

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