Fr: Camaïeu retailer and municipality of Pont-Saint-Esprit by security incidents

Marc Grosclaude of La Voix du Nord reports that retailer Camaïeu was hit by a cyberattack that has left it with stocks running low and difficulty in replenishing stock with computer systems affected.

Quotes below are machine translations from the original French.


“We don’t really know what’s going on,” admits a saleswoman from a Camaïeu store in the Lille area, who has only heard of a “computer bug” and believes that the site could restart on Monday. “We ask customers to keep the receipts because we no longer have access to loyalty cards.


A notice on the retailer’s web site, pictured above, says (translation):

For the past few days, you have been unable to access our website, reach our customer service, or even benefit from all of your loyalty benefits.

I therefore want to address you to apologize and above all provide you with explanations of these inconveniences.

Our company was unfortunately the victim of a cyber attack that directly targeted our brand and more specifically our e-commerce site and our IT system.

Rest assured, this has no impact on the banking or payment data that you have transmitted to us.

Our IT, logistics and sales teams, supported by our partners and experts in cyber crime, are fully mobilized to restore the situation, in a secure environment.

We hope that will reopen at the end of the week and will keep you regularly informed of our progress on Facebook, Instagram and at the following number where our teams will answer all your questions.

Please note that our stores remain open and that our teams are happy to welcome you and show you our collection.

I would like to thank you for your understanding, your trust and your loyalty.


Deputy Managing Director Marketing, Digital & Data

The notice does not actually confirm that this was a ransomware attack and makes no mention of any extortion demands, but a report and update in LeMagit also strongly suggests that this was a ransomware attack.

While Camaïeu did not specifically confirm a ransomware attack, in an unrelated incident, the municipality of Pont-Saint-Esprit did specifically confirm a ransomware incident. The following is a machine translation of a notice on their web site:

A ransomware-type viral attack was detected on the computer network of the town hall of Pont-Saint-Esprit on 06/03/2021.

As a precaution, the information system has been shut down to prevent any spread.

The National Information Systems Security Agency (ANSSI) was immediately contacted.

At this time, the teams are fully mobilized to get back to normal as quickly as possible.

A cabinet of cybersecurity experts, certified by the National Information Systems Security Agency (ANSSI), was commissioned to investigate the source of the attack, assess the impact and secure the system.

The equipment will be gradually put back into service after having been tested.

Services to the population have not been disrupted to date.

A complaint will be filed and we remain in close contact with the relevant authorities.

Editing by Dissent


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