Google disables Baltimore’s Gmail accounts used during ransomware recovery over mistaken security concern

Ian Duncan reports on how your emergency backup might fail for reasons you didn’t anticipate, perhaps.

Gmail accounts used by Baltimore officials as a workaround while the city recovers from a ransomware attack were disabled because the creation of a large number of new accounts in one place triggered Google’s automated security system, a spokesman for the company said.

Lester Davis, a spokesman for Mayor Bernard C. “Jack” Young, said city employees began realizing there was a problem Thursday morning and were able to talk to senior executives at Google later in the day to resolve the issue. “They know Baltimore is dealing with a sensitive situation,” Davis said. “I don’t think it was ever their intent to be disruptive. … They stepped in and overruled the machines.”

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