May 242019

Ian Duncan reports on how your emergency backup might fail for reasons you didn’t anticipate, perhaps.

Gmail accounts used by Baltimore officials as a workaround while the city recovers from a ransomware attack were disabled because the creation of a large number of new accounts in one place triggered Google’s automated security system, a spokesman for the company said.

Lester Davis, a spokesman for Mayor Bernard C. “Jack” Young, said city employees began realizing there was a problem Thursday morning and were able to talk to senior executives at Google later in the day to resolve the issue. “They know Baltimore is dealing with a sensitive situation,” Davis said. “I don’t think it was ever their intent to be disruptive. … They stepped in and overruled the machines.”

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