Laura Shin reports:
Just after midnight on August 11, self-professed night owl Jered Kenna was working at home in Medellin, Colombia, when he was notified the passwords had been reset on two of his email addresses.
He tried to set up new passwords himself by prompting the email service to send him text messages containing a code — but they never arrived.
“So I called the company to make sure I hadn’t forgotten to pay my phone bill, and they said, you don’t have a phone with us. You transferred your phone away to another company,” he says.
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