Indian Bank faulted for losing customer’s net banking credentials
Vinson Kurian reports:
At a time when threats to data security have taken centre-stage, a public sector bank has been faulted for ‘causing harassment’ to a customer whose net banking credentials were compromised for no fault of his.
Acting on a complaint from Balaji Srinivasan, a Hyderabad-based software engineer, the Central Information Commission (CIC) chastised respondent Indian Bank for dragging its feet in the case, and awarded a token compensation to the appellant.
The personal credentials of the appellant’s net banking account were found compromised on December 6, 2014, with the name, address, PAN and mobile number having been affected.
Read more on The Hindu Business Line.