MacKeeper leak of 13M customers’ data acknowledged by Kromtech

Earlier today, I had mentioned a leak that Chris Vickery uncovered that involved over 13 million customers or users of MacKeeper, but now a bunch of reporters have reported on that leak in more depth.

To their credit, Kromtech issued a disclosure statement about the leak, which was posted on MacKeeper:

MacKeeper Security Advisory

Kromtech is aware of a potential vulnerability in access to our data storage system.

We are grateful to the security researcher Chris Vickery who identified this issue without disclosing any technical details for public use. We fixed this error within hours of the discovery. Analysis of our data storage system shows only one individual gained access performed by the security researcher himself. We have been in communication with Chris and he has not shared or used the data inappropriately.

Our customer’s private information and data protection is our highest priority.

All customer credit card and payment information is processed by a 3rd party merchant and was never at risk. Billing information is not transmitted or stored on any of our servers. We do not collect any sensitive personal information of our customers. The only customer information we retain are name, products ordered, license information, public ip address and their user credentials such as product specific usernames, password hashes for the customer’s web admin account where they can manage subscriptions, support, and product licenses.

We will continue to take every possible step to protect the data of our customers from the evolving cyber threats that companies both large and small face on a daily basis. The privacy and security of our clients’ information remains our top priority and from the moment we were aware of the access, we immediately took several proactive steps to identify and correct the issue.

These steps include launching a comprehensive internal review to identify the scope of the event and additional necessary security measures.  Our customers security and protection will always come first and we will continue to invest in the latest cyber security technologies.

We want to offer a special ‘Thank you’ to security researcher Chris Vickery for identifying the security breach attempt so that we could stop it before anyone was harmed.

Here are some links where you can find coverage:

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