MaineGeneral Health notifying employees and patients after FBI alerts them to breach

A message from Chuck Hays, CEO, MaineGeneral Health

December 8, 2015

Dear Valued Community Member:

MaineGeneral Health and its subsidiaries (MaineGeneral Medical Center, MaineGeneral Rehabilitation and Long Term Care, MaineGeneral Retirement Community and MaineGeneral Community Care) have learned it has had a cyber attack on its computer network.

On November 13, 2015, MaineGeneral was notified by the Federal Bureau of Investigation (FBI) of the detection of certain MaineGeneral data on an external website, which is not accessible by the general public. MaineGeneral immediately hired a highly respected cyber security forensics firm and launched an internal investigation by its IT team to confirm the security of our system and source of the data breach, and continues to cooperate with the FBI.

While MaineGeneral’s investigation continues, we have confirmed at this point that the data identified by the FBI includes the date of birth and emergency contact name, address, and telephone number for certain patients referred by a treating physician to MaineGeneral Medical Center for radiology services since June 2009.

Additionally, the data includes the names, addresses, and telephone numbers of certain employees, as well as similar information for certain prospective donors. The data identified to date by the FBI does not contain Social Security numbers, patient medical or health insurance information, health records, driver’s license numbers, or credit/financial account information.

With the assistance of the forensic investigators and in cooperation with the FBI, we continue to investigate precisely what happened and what information is at risk. Although current information indicates that no credit or financial account information was taken, MaineGeneral is offering impacted individuals access to one year of complimentary credit monitoring and identity restoration services with AllClear ID.

We’ve established an assistance line dedicated to answering questions regarding this incident and to assist with enrollment in these services. To enroll, call 1-877-441-2645, Monday – Saturday, 9 a.m. – 9 p.m., EST or visit

We will be mailing letters directly to patients impacted by this incident and will provide additional information as our investigation evolves.  We are sorry for any inconvenience this situation may have caused the MaineGeneral community.

Below is information on steps to help you address concerns regarding your privacy and security.


Chuck Hays, CEO

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