MAXIMUS notifies 3,029 patients after Business Ink mailing error exposes PHI

The following was the notification MAXIMUS sent out on April 17 and that they kindly provided to this site today. There was also a Spanish-language version:

MAXIMUS today notified approximately 1,100 Texas families participating in Medicaid and the Children’s Health Insurance Program (CHIP) of a printing error that resulted in some program participants receiving a letter that included one page of information meant for another participant. 

The error involves letters prepared and mailed by the Company’s print vendor, Business Ink, between February 10 and February 13, 2018. Because of the printing error, Business Ink accidently mismatched one page of the six-page letter and some participants received information intended for another participant. MAXIMUS learned about the printing error on February 16, 2018 and promptly launched an investigation. 

MAXIMUS has notified those program participants who were affected. The Company has no reason to believe that program participants’ information has been misused. The information in the letters included names, addresses, group and case numbers, and program type. The letters did not contain Social Security numbers, dates of birth, financial information, or information that could be used to access another person’s program account. 

Following the investigation, Business Ink fixed the problem to help prevent it from happening again. Individuals participating in these programs do not need to take any action at this time. If they have questions, they should call 1-877-312-4916. They should say that they are calling about the printing mistake involving their information. 

Ira Rothman, Senior Vice President and Privacy Official for MAXIMUS, stated, “We apologize to program participants for the printing error caused by our vendor, Business Ink. We can assure Texans that protecting their private information is our highest priority. After a thorough investigation, we have no reason to believe that the information contained in the letters has been misused. Business Ink has taken immediate action to strengthen its printing process.” 


Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 20,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit 

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