NHS 111 service vendor hit by cyberattack that sounds like ransomware incident

NHS 111 services have been targeted by cyber hackers leaving staff “working on paper” and patients told to expect delays.

The system which allows call handlers to dispatch ambulances, book patients out-of-hours urgent appointments, or fulfil emergency prescriptions has crashed.

The firm behind the system, Advanced, confirmed on Friday night it had lost service on a number of its systems as a result of a cyber attack.


Advanced’s Adstra software is used by 85 per cent of NHS 111 services and impacts 40 million patients, according to its website.

The letter sent to GPs on Thursday, seen by Pulse, an online magazine for GPs, said call handlers have been left unable to book patients directly in GP appointments and GPs have been asked to “manage calls where possible” and not direct patients to the service.

Read more at The Telegraph.

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