NZ: Pleas for medical notes must be justified – commissioner

Insurance company requests for people’s full medical notes must be clearly justified, the Privacy Commissioner says.

The issue has been highlighted by the case of terminally ill Christchurch man Wayne Croft, who is fighting his health insurance company over its refusal to pay his claim.

Croft gave permission to Sovereign Insurance to access his medical files, but was denied his claim after the company said he did not disclose a stomach medication.

Sovereign said it checked historical medical data only when a claim was made.

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