OH: Edgepark Medical Supplies notifying 6,572 patients after a “password spray attack”

It appears that RGH Enterprises, Inc., d/b/a Edgepark Medical Supplies, has had another HIPAA breach.  The first time they came to this site’s attention was in January, 2014, when they disclosed a 2013 malware incident  that had gone undetected for nine months and potentially impacted 4,230 patients. Then in January, 2018, they notified HHS and 4,586 patients about another HIPAA breach.  I never found out the details on that one at the time, but HHS subsequently summarized the incident as being one in which the covered entity had erroneously sent mailings to the wrong patients due to a formatting error that occurred in a spreadsheet.

One malware incident, and one insider error. But now they are reporting another external attack that potentially impacts 6,572 patients.  They posted this notice on their web site:

We recently learned about a security incident that may have impacted some personal information of a small percentage of our customers.

On or about May 13, 2019, we learned that the shipping address listed in a small number of individuals’ Edgepark.com accounts had been changed and that those customers’ orders were being shipped to an address other than that entered by the customer.  We immediately commenced an investigation and determined that some Edgepark.com accounts had been subject to a sophisticated cyberattack known as a “password spray attack,” in which someone repeatedly attempts to guess the user’s account password, likely through an automated process.  It is possible that someone accessed impacted customers’ Edgepark.com accounts without authorization and, if so, that person could have viewed information in the account, including customer name, date of birth, address, products purchased through the website, and health insurance information.  The incident did not impact customers’ Social Security numbers, credit card numbers or other financial account information.

We are notifying all customers whose accounts have been identified by our security team as having experienced unusual activity.  Anyone, however, who detects unusual activity in an Edgepark.com account, should call the number below.

In response to the incident, we temporarily disabled online web access to the user accounts that may have been accessed without authorization and have processed or will process refunds to anyone who was erroneously charged for an order.  We have also notified law enforcement and are implementing additional security controls in an attempt to lessen the likelihood of future incidents.

We take our responsibility to safeguard personal information seriously and apologize for any inconvenience this incident might cause.  Additional information regarding the incident is available by calling 1-866-528-2159, Monday through Friday, 8:30 a.m. to 5:00 p.m. ET.

Ever feel like you’re under attack from all directions at all times? That’s how it must feel to so many entities who know, regretfully, that there is no such thing as perfect security.

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