Sentinel Hotel announced today that it has taken action to investigate and address an incident affecting payment card data at the hotel’s front desk.
After receiving reports of unauthorized charges occurring on the payment cards of some of its guests after they had used their card at the Sentinel Hotel, Sentinel immediately launched an investigation and hired a leading computer security firm to assist. On October 5, 2016, the investigation identified signs that an unauthorized program was installed on one of the payment terminals at the hotel’s front-desk designed to copy data as it was input into the terminal. The program could have copied payment card data – including cardholder name, payment card account number, card expiration date, and verification code – of guests who used a payment card at this one terminal during the period from July 12, 2016 to October 3, 2016. Cards used on the Sentinel website were not affected.