Rackspace rocked by ‘security incident’ that has taken out some hosted Exchange services

Simon Sharwood reports:

Some of Rackspace’s hosted Microsoft Exchange services have been taken down by what the company has described as a “security incident”.

The company’s most recent incident report at the time of writing, time-stamped 01:57 Eastern Time on December 3rd, offers the following information.


Rackspace has no idea when it will be able to restore its service to those impacted by the security incident.

“We are actively working with our support teams and anticipate our work may take several days,” its status page advises.

Read more at The Register.

Update: Rackspace contacted DataBreaches to provide an FAQ on the incident that they posted as an update to their announcement of an incident. They don’t have any ETA yet for restoration but as an alternative solution for customers during this time, they are providing access to Microsoft Exchange Plan 1 licenses on Microsoft 365 until further notice.

You can find the update and the link to access the alternative solution at https://status.apps.rackspace.com/index/viewincidents?group=2for

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