Recovering from ransomware: One organization’s inside story

Yann Serra reports:

On Sunday 21 February 2021, Manutan, a large office equipment distributor, discovered that two-thirds of its 1,200 servers had succumbed to a cyber attack by the DoppelPaymer ransomware crew.

Commercial activity at the France-headquartered company – which has 25 subsidiaries spread across Europe – would be frozen for 10 days and did not resume fully until May. This has now led to a total overhaul of its IT systems, which started in September and is set to take 18 months.

Manutan cannot reveal the scale of the economic losses it suffered in the cyber attack, and when asked that exact question, Jérôme Marchandiau, the group’s director of IT operations, says that the more profound impact was on the employees themselves.

Read more on ComputerWeekly.  This company admits mistakes it had made and lessons learned.  And it really does shine some light on what goes on — the impact on employees, and the failure of big companies that you may have contracts with and rely on to actually help you when you need it the most (spoiler alert:  Microsoft gets slammed in this report)

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