SCAN Health Plan notifying members of unauthorized access to their information (UPDATED)

SCAN Health Plan is notifying some members of a potential breach that may have begun on March 4.  From an FAQ on the incident, they explain:

August 22, 2016

Keeping your information private is something we take very seriously. This notice will explain what happened and what SCAN is doing to protect you.

What Happened? On June 27, 2016 we learned that contact sheets, which are documents kept in a system used for sales purposes, had been accessed and possibly viewed for unauthorized purposes. We immediately began an investigation and brought in outside experts. We determined the unauthorized access occurred between March and June of 2016. While there is no indication that the information in this system has been used fraudulently, we needed to let you know that your information was in this system.

What Information Was Involved? The information on the contact sheets that were exposed included name, address, and phone number. For some people it also included date of birth and limited health notes, such as a doctor name, health condition, or medication name. For a small number of individuals it may have also included Social Security number.

What SCAN Is Doing. For your protection, SCAN Health Plan has arranged to have AllClear ID provide their expert identity protection services for one (1) year at no cost to you. We hope this provides you some peace of mind.

The following services start on the date of this notice and you can use them at any time during the next 12 months. See the What You Can Do section below for how to use these AllClear services.

  1. AllClear Identity Repair: This service is automatically available to you with no enrollment required. If a problem arises, a dedicated investigator will help recover financial losses, restore your credit and make sure your identity is returned to its proper condition.
  2. AllClear Credit Monitoring: This service offers additional layers of protection including credit monitoring and a $1 million identity theft insurance policy. To use this service, you will need to provide your personal information to AllClear ID. Please note: Additional steps may be required by you in order to activate your phone alerts and monitoring options.

What You Can Do. Contact AllClear with any questions or concerns or to enroll in option 2, AllClear Credit Monitoring.

  • AllClear is available Monday – Saturday from 6 a.m. – 6 p.m. PST at 1-855-270-9186 (tty 711),
  • To enroll with AllClear Credit Monitoring, go to or call the phone number above.

You can also review the Information About Identity Theft Protection below for more steps you can take to protect your identity.

We take the privacy of the personal information in our care very seriously and are working to ensure this doesn’t happen again. We are very sorry for any inconvenience and concern this may cause you. If you have any questions about this incident, please call AllClear at the phone number listed above, or visit

This breach does not (yet?) appear on HHS’s public breach tool, and the number of those notified was not reported in their FAQ.

UPDATE: FierceHealthcare reports:

Overall, 87,000 individuals were impacted, SCAN spokesman Ross Goldberg told FierceHealthIT, fewer than half of whom were health plan members. Some of those impacted may simply have inquired about SCAN Health Plan, according to Goldberg.

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