Seattle’s New Utility Billing System Experiences Privacy Breakdown

Mike Lindblom reports:

Seattle’s new billing system for utilities, already afflicted by delays and cost overruns, launched Monday morning with a data flaw that sent 3,041 customers a link to other customers’ bills, including their names, addresses and energy or water use.

Along with the privacy breakdown, the city sent six to 12 redundant email notices to those same customers, marking new trouble for a computer update, nearly a year late, $34 million over budget, and expected to reach $100 million.

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