Security fears as HSBC forgets to BCC

Ben Flanagan reports:

Some of HSBC Middle East’s wealthiest customers have complained that their privacy has been compromised after the bank sent a mass mailout to its ‘Premier’ customers – whom are required to maintain a minimum balance or investment of AED350,000 ($95,300) – with customers’ email addresses visible in the ‘To’ field.

The customer service email, which was sent on April 21 and contained details of a funds transfer form, disclosed the private email addresses of more than 400 people, including some prominent Middle East business people, in what amounts to a serious security breach.

One customer complained that an attempt was made to hack his email account just two days after the HSBC communication was sent out. The customer alleges that this is down to the email list falling into the hands of fraudsters, although this claim could not be independently verified.

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