Hana Otsuka reports:
Due to a software bug experienced by Singapore Airlines, the private information of more than 280 KrisFlyer members were disclosed to other members. Some even had their passport numbers shared to strangers.
KrisFlyer member Tricia Leo noticed something was off when she logged into her account on January 5, Saturday. She saw a different email address on her profile page and after refreshing her login, she was able to see the anonymous person’s entire history, upcoming trips, miles and other information. She tried calling Singapore Airlines to inform them of the incident but was merely advised to log off for 24 hours since they were “upgrading their system”. According to Ms. Tricia, “the officer didn’t even bother with the offer of a report of what happened till I asked.” This is a serious security breach of personal information and it was unusual that the airlines’ initial reaction was quite complacent.
Read more on The Independent (SG).