State Consumer Protection Office Investigating Zippy’s Security Breach

Let’s start with Zippy’s notice, posted April 27 on their site:

Notice to Customers of Payment Card Security Incident

On March 9, 2018, Zippy’s Restaurants learned of a security incident involving its credit and debit card processing system. Zippy’s immediately began an investigation, and engaged independent computer forensic experts to assist.

On April 4, 2018, the independent computer forensic experts informed Zippy’s that credit and debit cards used at Zippy’s Restaurant, Napoleon’s Bakery, Kahala Sushi, and Pearl City Sushi between November 23, 2017 – March 29, 2018 may have been compromised as a result of the data security incident.  A full list of the affected locations is available below. Additionally, a small number of credit and debit cards used to purchase drinks at events held at the Pomaika‘i Ballrooms between the same dates also may have been affected.

Information impacted by this incident may include the cardholder’s name, the card number, expiration date, and security code.  Credit and debit cards used at A Catered Experience and Food Solutions International were not impacted. Orders placed on Zippys’ website, payments for senior cards submitted to Zippy’s corporate office, fundraisers, and catering orders were also not impacted by this event.

Customers should closely monitor their credit or debit card statements, and immediately contact their bank or financial institution if they identify any suspicious activity. For more information about protecting your identity, you should visit www.identitytheft.gov

Zippy’s has taken steps to prevent this type of event from occurring in the future. Such steps include upgrading system hardware, changing the way certain software and system processes work, and further enhancing system security and monitoring.

“Zippy’s takes the security of its customers’ information seriously. We are working closely with data security experts to implement processes and measures that will improve our system security to prevent this from happening again,” said Paul Yokota, president of FCH Enterprises, parent company of Zippy’s. “We sincerely apologize for any inconvenience this incident may caused.”

 If you have any questions about this incident, please call:

1-855-648-7562 toll-free

Monday through Friday, 5 a.m. to 5 p.m. Hawaii Time

Affected Locations

Zippy’s Restaurants Dillingham, 1210 Dillingham Boulevard, Honolulu, HI 96817
Zippy’s Restaurants Ewa, 91-1717 Fort Weaver Road, Ewa Beach, HI 96706
Zippy’s Restaurants Hilo, 111 E Puainako St, Space 958, Hilo, HI 96720
Zippy’s Restaurants Kahala, 4134 Waialae Avenue, Honolulu, HI 96816
Zippy’s Restaurants Kahului, 15 Hookele St., Kahului, HI 96732
Zippy’s Restaurants Kailua, 44 Oneawa Street, Kailua, HI 96734
Zippy’s Restaurants Kaimuki, 3345 Waialae Avenue, Honolulu, HI 96816
Zippy’s Restaurants Kalihi, 904 Mokauea Street, Honolulu, HI 96819
Zippy’s Restaurants Kaneohe, 46-038 Kamehameha Hwy, Kaneohe, HI 96744
Zippy’s Restaurants Kapahulu, 601 Kapahulu Avenue, Honolulu, HI 96815
Zippy’s Restaurants Kapolei, 950 Kamokila Boulevard, Kapolei, HI 96707
Zippy’s Restaurants Koko Marina, 7192 Kalanianaole Hwy, Bldg F, Honolulu, HI 96825
Zippy’s Restaurants Makiki, 1222 S. King Street, Honolulu, HI 96814
Zippy’s Restaurants McCully, 1725 S. King Street, Honolulu, HI 96826
Zippy’s Restaurants Mililani, 95-1249 Meheula Parkway, Mililani, HI 96789
Zippy’s Restaurants Nimitz, 666 N. Nimitz Hwy, Honolulu, HI 96813
Zippy’s Restaurants Pearl City, 806 Kamehameha Hwy, Pearl City, HI 96782
Zippy’s Restaurants Pearlridge, 98-180 Kamehameha Hwy, Aiea, HI 96701
Zippy’s Restaurants Vineyard, 59 N. Vineyard Boulevard, Honolulu, HI 96817
Zippy’s Restaurants Wahiawa, 100 N. Kamehameha Hwy, Wahiawa, HI 96786
Zippy’s Restaurants Waiau, 450 Kamehameha Highway, Pearl City, HI 96782
Zippy’s Restaurants Waimalu, 98-048 Kamehameha Hwy, Aiea, HI 96701
Zippy’s Restaurants Waipahu, 94-180 Farrington Hwy, Waipahu, HI 96797
Zippy’s Restaurants Waipio, 94-1082 Ka Uka Boulevard, Waipahu, HI 96797
Certain bar purchases at Pomaika‘i Ballrooms, 735 Iwilei Rd, Honolulu, HI 96817

The affected locations list does not include other affiliated companies, such as A Catered Experience and Food Solutions International.

Big Island Now reports that:

State of Hawai‘i Office of Consumer Protection Executive Director Stephen Levins announced on Friday, April 27, 2018, that the office has initiated an investigation into a data breach involving Zippy’s Restaurants in Hawai‘i.

Read more on Big Island Now.

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