Taiwan Kadokawa notifies consumers while responding to ransomware attack

Taiwan Kadokawa Co, is part of the Kadokawa corporation group of companies.  On June 3, they discovered they had been attacked. In a subsequent press release of June 4 and statement, they explained what appears to be a ransomware attack (machine translation):

Taiwan Kadokawa Co., Ltd. (Taipei City, Chairman: Taketo Iwasaki, hereinafter referred to as the company), because the server used by the company was found to be accessed without authorization from outside, it is hereby announced.

At present, the company is working hard to find out the content and scope of the damage. The following are the facts that have been grasped and the company’s processing status.

On June 3, 2021, the company discovered that the server was accessed without authorization from ransomware. In order to prevent the scope of the victim from expanding, the company immediately shut down the servers and computers that may have been affected, and cut off their network connections. And before the information security is confirmed, the company will suspend the service of the official website.

As for the information that may be leaked, we believe that it includes personal and corporate information, but it does not contain any credit card-related information. At present, the scope of damage is limited to our company’s server, and it is confirmed that the affiliated company’s server and network are not affected.

Now, the company has notified the police and relevant units to conduct the necessary investigations and actions. If we get more new information in the future, we will make another announcement on our website.

We sincerely apologize for any inconvenience caused to you.

※ Taiwan Kadokawa is an overseas subsidiary of KADOKAWA CORPORATION (headquarters: Chiyoda-ku, Tokyo, Japan, company representative: Matsubara Maki).

Important Announcement of Taiwan Kadokawa Co., Ltd.

Dear users, first of all, I sincerely apologize to you all. We are deeply sorry for the trouble that caused you during the period when the website was unavailable.

Taiwan Kadokawa Co., Ltd. (hereinafter referred to as Taiwan Kadokawa or the company) has always been committed to information security protection, but on June 3, 2021, the company discovered that the official website was maliciously invaded by unauthorized persons (hackers), resulting in the destruction of the internal data of the website . Taiwan Kadokawa has immediately cut off all connections, controlled the scope of damage, and checked the degree of damage. At the same time, the company has reported to the police immediately for this malicious cybercrime, and will also cooperate with the police in the follow-up investigation. Out of law.

The passwords of the original official website member database are encrypted, and user credit card information is not retained. However, the possibility of website data being stolen cannot be completely ruled out. To ensure information security, Taiwan Kadokawa had to suspend the operation of the official website. After confirming that the system and data are not at risk of being attacked again, the website will be launched as soon as possible. In view of this, some orders may be affected and delayed. Please forgive me. The shipping time and the pre-order method for the official website limited edition will be announced separately.

As cybercriminals are ubiquitous, users are kindly requested to pay attention to unusual letters, phone calls or text messages in the near future. If any self-proclaimed customer service staff calls to inform you of the deduction error, or asks you to provide financial information or the phone operated at the ATM [all fraudulent acts], please do not provide any information, or you can dial the 165 anti-fraud hotline for inquiries. If you have other related questions, please write to the customer service mailbox ” [email protected] ” or ” Official Fan Club Private Message ” to contact us. Thank you very much for your understanding and support to Kadokawa, Taiwan.

Sincerely, Taiwan Kadokawa Co., Ltd.

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