TalkTalk requiring upset customers pay contract termination fee after data breach

From the if-they-have-a-PR-firm-are-they-even-listening-to-them dept:

TalkTalk is becoming the poster child for poor PR and how NOT to respond after a data breach.

In today’s installment, the BBC reports that the firm will only waive contract termination fees if the customer has had money stolen from them.

“In the unlikely event that money is stolen from a customer’s bank account as a direct result of the cyber-attack [rather than as a result of any other information given out by a customer], then as a gesture of goodwill, on a case-by-case basis, we will waive termination fees,” the company said on its website.

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