“They tore the heart out of my business”: How a hacker nearly cost Gillian Franklin her $130 million business

Matthew Elmas reports:

Heat Group managing director Gillian Franklin was in London last year when a text message from a staffer sent her world into a tail-spin.

The $130 million wholesaling business had come to a screeching halt, placed behind lock and key after a hacker infiltrated its systems in a ransomware attack.

Almost everything was captured, including 20 years of sales history, payroll and employment details, customer trading terms and archived creative work.

Read more on SmartCompany. Painful lessons learned.

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