Dec 222014
 

From the University of Arkansas on Newswise:

Information systems researchers at the University of Arkansas, who studied the effect of two compensation strategies used by Target in reaction to a large-scale data breach that affected more than 70 million customers, have found that overcompensation of affected customers may only raise suspicions rather than satisfy customers’ sense of justice.

The researchers have developed a model that organizations can use to address and respond to large-scale data breaches and manage customer outcomes.

Read more on Newswise.

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