Two Iowa Dept. of Human Services employees blamed for security breaches of more than 2,000 Iowans’ personal information

The Iowa Department of Human Services announced Friday that there was a breach in personal information related to some Polk County social work assessments.

There are 2,042 individuals whose information was included in the breach, which happened during the assessment period of some child and dependent adult abuse cases. Letters were mailed this week notifying these Iowans of the breach.

This occurred when two workers used personal email accounts, personal online storage accounts and personal electronic devices for work purposes. That caused confidential data to be transmitted outside the DHS secure network. The incidents happened over a 5-year period starting in 2008.

“There are no reports that any of the information was misused before it was deleted,” said Pat Penning, service area manager for the region including Polk County. “We’ve sent notification to individuals whose information was transmitted outside the secure network.”

The types of information involved included name, mailing address, Social Security number, state identification number, date of birth, health information and incident information.

The department began an internal investigation on January 17, 2014, once the issue was identified by a social work supervisor. Officials found that the workers did not follow DHS policy, which prohibits use of personal devices and transmitting information outside of the agency’s network. Appropriate personnel action was taken.

“The chance that this information was accessed through these password-protected accounts and devices was small,” said Penning, “but we realize the Iowans involved in these cases may wish to take steps to be sure their information wasn’t misused.”

Individuals who receive a letter notifying them of the breach can get more information if they are concerned their identity may be compromised, and they can sign up for free credit monitoring. They can call the Iowa Concern Hotline at 1-800-447-1985.

DHS is taking further action including blocking access to online file storage sites, providing updated materials to staff on the department’s information technology policy and standard operating procedures, and continuing to require yearly cyber-security training for all employees.

For more information, please visit or contact Amy Lorentzen McCoy at 515-281-4848 or at [email protected]

SOURCE: Iowa Department of Human Services

A Q&A on the breach has been posted here (pdf).

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