Dec 132017
 

Katherine Lofthouse reports:

UK banks will now have to publish complaints and security breach data as part of efforts to shake up Britain’s heavily consolidated industry.

This means that it is vital for banks to be transparent in order to increase customer trust says Fujitsu UK & Ireland, responding to the news.

Sarah Armstrong-Smith, head of continuity & resilience for the IT services and solutions provider, said: “What we’re witnessing now is the payments industry entering a period of intense structural change: for the first time banks will be forced to publish data on how many complaints and security breaches they have received.

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