UK: Fraud expert uncovers security breach at Lloyds TSB

James McCarthy reports:

A fraud expert was shocked to receive a confidential letter from a major bank – complete with the private account details of 14 other customers.

Anne Gwilliam said that when she phoned Lloyds TSB to alert them, the operator told her the gaffe was a “major security breach” and promised someone would call her back.

But yesterday, Mrs Gwilliam – who wrote the fraud policy for Companies House in Cardiff – was still waiting to be contacted.

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