Update: TIO Networks notifies consumers of breach going back to 2014 or earlier

TIO Networks USA was acquired by PayPal in July, 2017. Months later, they reported, services were suspended after discovery of vulnerabilities. Investigation into those vulnerabilities resulted in TIO having to report that it had been hacked by 2014 and possibly earlier. According to information provided in December, 2017, 1.6 million consumers were affected.

From their notification letter:

I am writing to let you know about an incident involving data housed on the systems of TIO Networks USA, Inc. and its affiliates, including Softgate Systems; Inc., Softgate Systems of California, Inc.; and Global Express Money Orders, Inc. (“TIO”). TIO provides technology that helps customers pay bills through self-service kiosks, at retail locations, and through mobile and web applications.


TIO’s services are used by some of the companies that provide you services – like your utility company or telecom company – so you might not know that the company is using TIO. When you pay for services, TIO makes sure your payment gets to the company. Our records indicate that you used TIO’s services when you paid:


What Happened?

TIO Networks was acquired by PayPal Holdings, Inc. (“PayPal”) on July 18, 2017. On November 10, TIO’s operations were suspended after the discovery of security vulnerabilities in its systems. The investigation to date has uncovered evidence of unauthorized access to the TIO network, including locations that stored personal information of some of TIO’s customers and customers of the companies that TIO services. We have no proof, however, that your data was accessed, acquired, or misused. The PayPal platform, which is separate from the TIO network, is not impacted by this situation in any way and PayPal’s customers’ data remains secure.

What Information Was Involved?

Although we have no proof that your data was accessed, acquired, or misused, we are notifying you in an abundance of caution because the TIO servers involved in this incident stored data such as customer names, contact information, and subscriber/billing account numbers. The TIO systems also stored personal information such as payment card information, bank account information, Social Security and other government identification numbers, and account usernames and passwords. With respect to the company you did business with, the TIO servers stored the following personal information:


Our evidence of the earliest possible date of intrusion dates back to at least 2014, and data on TIO’s systems prior to that date may have been affected. We continue to investigate the earliest evidence of unauthorized access.

The full notification letter appears below.


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